See How HVT Supports Hotel Operations.

The phone keeps ringing while staff are checking in guests, answering questions, and coordinating service.

EMMA helps handle the everyday needs that fill the front desk’s day.

EMMA answers guest questions and turns everyday requests into clear tasks for the right hotel team, reducing repeated calls and easing pressure on the front desk.

A guest scans a QR code to open the hotel’s mobile guest website, where they can browse hotel information, service menus, dining options, and other hotel resources on their own.

A single QR entry brings hotel information, service options, and everyday requests into one mobile guest experience. When guests need more help, they can ask the Hotel Digital Assistant in their own words and get a clear next step.

A meeting planner needs a setup change, room adjustment, or service update but should not have to leave the meeting or search for hotel staff.

A simple QR experience sends the request to the right team and supports two-way updates, reducing disruption while keeping the event on track.

While servicing or inspecting a guest room, a housekeeper finds a chargeable item, maintenance issue, missing supply, or room-cleanliness problem.

Report Guest Charges · Request Maintenance · Replenish Supplies · Inspect Rooms

One multilingual workflow captures photos and comments, routes issues to the right department, supports room inspections, and documents guest charges, staff bonuses, and inspection performance.

Guests want an easy way to thank staff for great service, while hotels need meaningful ways to recognize and motivate the teams that deliver it.

TipAssist gives guests a simple digital way to show appreciation, helping hotels recognize great service and support a stronger culture of service across the property.

Employees need a clear way to submit time off, early leave, overtime, on-call, or availability changes without relying on verbal requests or scattered messages.

A shared request and approval workflow keeps employee availability visible and schedules easier to maintain.

See Which Hotels Need Attention—and Why.

Give corporate and regional leaders a clearer view of where service, staffing, revenue, or maintenance issues may be affecting hotel performance.

See the Operations Behind Each Result.

Focus on the service, revenue, staffing, and maintenance activity shaping hotel performance.

Maintenance — Recurring issues, asset conditions, and engineering performance.

Room Service — Revenue patterns, demand periods, and menu performance.

Amenities — Request volume, consumption, and replenishment needs.

Guest Services — Service demand, response patterns, and staffing needs.

Support better decisions around revenue, efficiency, staffing, inventory, and recurring operational issues.

Built on HVT operational data across the portfolio and individual properties.

Engineering teams are managing repair requests, recurring preventive maintenance, inspections, and asset history across multiple rooms and equipment types.

Engineers receive digital work orders on mobile devices, recurring preventive maintenance and inspections stay scheduled, and managers can see task status, asset condition, and maintenance history.

A traveler calls the hotel with questions or to book a room, but the front desk may be too busy assisting on-property guests to answer.

External Call uses AI voice service to handle hotel questions and room reservation conversations, giving callers a clear next step without requiring staff to manage every routine call.