Capture guest-room charges before they are missed.

Housekeepers are often the first people to see a chargeable condition in a guest room—such as bottled water that should be charged, evidence of smoking, or room damage. But identifying a chargeable item and actually collecting the revenue are two different things. If the finding is not documented clearly when it is discovered, the charge can be harder to verify or may be missed altogether.

RoomAssist gives housekeeping teams a simple way to capture the room, charge item, photos, and comments while the evidence is still in front of them. That creates a clearer handoff to the Front Office and a stronger record for the hotel to review before deciding whether the charge should be applied.

Document the charge while the evidence is still in the room

With RoomAssist, housekeepers can report chargeable items such as bottled water, smoking or vaping, guest-room damage, pet-related charges, and excessive cleaning. Photos and comments can be added at the time of discovery so the Front Office receives the information together instead of reconstructing the situation later from separate messages or notes.

The hotel stays in control of the decision. RoomAssist supports the documentation and handoff, while the hotel team determines whether the item should be charged through its existing guest-account process.

$11,770 in guest-room charges documented and collected

At Embassy Suites East Peoria, General Manager Joe reported $11,770 in revenue collected year to date from guest-room charges related to bottled water, damages, and smoking.

The result shows why documentation matters. When the hotel has a clearer record at the time the item is found, the Front Office has better support for the charge decision and the property has a stronger opportunity to capture revenue that might otherwise be overlooked.

Give the team a reason to look—and report

RoomAssist can connect approved guest-room charges with predefined employee incentives. When a housekeeper identifies and documents a chargeable item that is ultimately approved, the corresponding bonus for that item can be recorded for the employee who reported it.

The purpose is to encourage more active participation. Employees have a clear reason to pay attention and report accurately, while the hotel has a better opportunity to reduce missed charges and turn room-charge awareness into a consistent team behavior.

Keep charge recovery and staff participation visible

RoomAssist also keeps the activity visible after individual charges are completed. Hotel leaders can review guest-room charges by date and room, see the total amount charged, and track staff bonuses tied to qualifying reported charges.

That gives management a clearer view of what types of charges are being captured, how much revenue is being recovered, and how actively the team is participating. Instead of treating each room finding as an isolated event, the hotel can see the broader pattern and manage the process more consistently over time.

Turn room findings into a repeatable revenue process

For a GM or operations leader, the value is a connected cycle: identify the chargeable item, document the evidence, support the Front Office review, reward the employee when appropriate, and keep the results visible to management.

That moves RoomAssist beyond simple photo capture. It helps hotels create a more consistent way to protect guest-room revenue while giving employees a practical reason to participate in the process.