HOTEL OPERATIONS SOFTWARE
Capture Guest Demand. Respond Faster. Grow Service Revenue.
“EMMA has been a game changer for us. We’ve alleviated pressure on our front desk team and are able to fulfill guest requests so much more quickly.”
Give each guest the right answer or service path the moment they ask.
EMMA answers calls, QR, and text interactions, resolves common questions automatically, and routes service requests to the right team — helping hotels capture more guest needs without adding front-desk pressure.
See how EMMA answers guests and routes each request to the right next step.
Explore EMMAMore guest questions, service requests, and multilingual examples.
Explore All EMMA ConversationsProcessed across guest-service and hotel-team workflows on the HVT platform.
Reported in selected historical hotel examples using EMMA.
One hotel’s May revenue after launching OrderAssist in April.
Get an estimate tailored to your hotel.
Adjust any slider or enter an exact value. If you’re not sure about call or task volume, we’ll estimate it from your room count.
Include common questions, guest requests, callbacks, and transferred calls.
Include guest requests and work shared across hotel departments.
Use a rough hourly average; exact payroll data isn’t required.
Include housekeeping, engineering, and other teams handling hotel requests.
Starting with EMMA, HVT helps hotels turn guest questions and requests into action across dining, parking, meetings, shuttle, rooms, and maintenance—supporting service revenue, reducing team effort, and improving operational visibility.
Support guest requests, meeting and room workflows, staff scheduling, and day-to-day operational visibility.
Help guests discover, purchase, and pay for hotel services—from mobile ordering to front-desk checkout.
HVT connects with selected hotel systems so properties can build on the technology they already use.
Bring us one workflow your hotel struggles with.
