HVT Vision
A world where every hotel can deliver exceptional service —
where people do the hospitality, and technology does the running around.
Company
HVT is the AI-powered request-to-fulfillment platform for hotels.
Guests make any request in natural language — a late-night meal, fresh towels, a maintenance fix — by voice, text, or QR, and HVT routes it to the right staff, system, or automation — making staff more efficient, guests more satisfied, and every stay more rewarding.
HVT Mission
Our mission is to power the connected hotel —
one AI platform where staff, systems, and automation work together to run hotels more efficiently and turn every guest request into a moment of great service.
Built From Real Hotel Operations
Hospitality technology shaped by firsthand hotel experience.
Hospitality Voice Tech, or HVT, is a technology company focused on the hospitality industry.
Founded in 2020, HVT began by developing an AI voice bot for hotels. In May 2021, HVT deployed EMMA — an AI voice bot designed around hotel operating workflows — at Embassy Suites by Hilton Grapevine DFW. As the platform developed, HVT grew from its early work with Hilton-branded hotels to serve properties across major hospitality brands, including InterContinental Hotels Group (IHG), Marriott, Wyndham, and independent hotels.
Today, HVT supports more than 100 hotels across the United States, helping manage guest communication, service requests, and daily hotel operations.
In 2024, AWS featured HVT in a customer case study highlighting the conversational AI and hotel telephony capabilities behind EMMA in a real-world hotel deployment.
How we got here
From an AI voice bot idea to a connected hotel platform.
HVT’s story is one of turning a focused hotel problem into technology that can work across properties, brands, workflows, and cities.
2020
HVT’s AI voice bot product takes shape.
HVT began developing an AI voice bot for hotels, starting with the persistent pressure that guest-room calls place on the front desk.
May 2021
EMMA goes live at Embassy Suites.
Designed around real hotel operating workflows, EMMA was deployed at Embassy Suites by Hilton Grapevine DFW and entered day-to-day hotel operations.
October 2021
From one property to a repeatable model.
HVT moved beyond a single-hotel deployment and developed a repeatable approach for bringing AI voice into more hotel operations.
2022
Beyond voice, into hotel service workflows.
MeetAssist, OrderAssist, ShuttleAssist, and additional workflow products launched, expanding HVT from answering requests to helping hotels act on them.
2024
Featured in an AWS customer case study.
AWS highlighted the conversational AI and hotel telephony capabilities behind EMMA in real-world hotel deployment.
Today
Powering the connected hotel.
HVT now supports 100+ hotels across 32 U.S. states and 16 hotel brands, helping teams manage guest communication, service requests, and daily operations.